How does the Shopper Support team assist with order processing?
Shoppable's support team produces actionable insights for our brand partners through valuable feedback collected from our technology.
Each of Shoppable's support representatives enable a seamless e-commerce experience for our brand partners' shoppers by providing expedient, live order support around the clock. The Shopper Support team is staffed 7 days a week and help troubleshoot any issues shoppers may be experiencing.
When shoppers reach out to Shoppable, brands can rest assured that their shoppers can rely on support with post-purchase order inquiries such as general order status questions, tracking information, connections to retail partner support teams, and more!
The Shopper Support Team works strategically to identify key trends surrounding retailer order experience. When a shopper reaches out about a popular or hard-to-find product, the support team immediately connects shoppers to a point of purchase through our retail partners, wherever possible.
Shoppable's support team allows our larger business team to focus on order retention and producing actionable insights for our brand partners through valuable feedback collected from their shoppers through our technology.
Contact the support team HERE.