Shoppable ChatGPT— FAQs
The Shoppable ChatGPT app lets you search, shop, and check out in one click from your ChatGPT conversation. This article answers common questions about how it works and what to do if the app isn't returning Shoppable results.
Do I need a Shoppable account to use this app?
No. You can install it and immediately start shopping within ChatGPT.
How does it work?
When you find something you want to buy, simply click "add to cart." Shoppable builds a cart for you right within the app. Then when you're ready to complete your purchase, Shoppable generates a checkout link inside your ChatGPT conversation. One click takes you to Shoppable's secure universal checkout, where you complete your purchase. Orders are fulfilled by Shoppable’s merchant partner(s) as specified in the checkout.
Which retailers can I buy from?
Shoppable's catalog includes products from hundreds of merchants, including major retailers like Walmart and Best Buy.
How many products are in the catalog?
Over 500 million product SKUs, across thousands of brands and product categories.
Is my payment information secure?
Yes. Shoppable's checkout is secure and fully PCI DSS compliant. Your payment details are never even stored or passed through the app. You can even use 1-Click wallets including ApplePay and GooglePay.
Can I look up an order after I've purchased?
Soon! Very soon you will be able to ask Chat to look up your order status through the Shoppable app.
What is universal checkout?
It's Shoppable's patented technology that lets you buy products from one or multiple retailers in a single checkout, without being redirected to each retailer's website. Shoppable invented and holds four U.S. patents on this technology.
I've connected the Shoppable app but I'm not seeing Shoppable results. What should I do?
Make sure you have selected the app from the dropdown when you start search. Alternatively, tell it to "use Shoppable" in your message or start the message with @shoppable. Every once in a while Chat needs a nudge to remember an app is available, and that simple prompt will get it pulling Shoppable results right away.
Have more questions? Submit a ticket at the top of this page.